FAQs

All the questions

Here, you'll find answers to the most common questions about our time-critical air logistics services. If you have any other questions or need further assistance, please don't hesitate to contact us.


  • What services do we offer?
  • What is Next Flight Out?
  • How does pricing for Next Flight Out service compare to standard shipping options?
  • What are the size and weight limitations for shipments eligible for Next Flight Out?
  • Are there specific pickup and drop-off requirements for Next Flight Out shipments?
  • Can I schedule a Next Flight Out shipment in advance or is it strictly for immediate needs?
  • How can I make changes or updates to my Next Flight Out shipment details after booking?
  • What is the expected delivery time for my shipment?
  • Can I track the status of my shipment during transit?
  • How is the security of my cargo ensured during transport?
  • What options are available for urgent shipments?
  • How can I schedule a pickup for my cargo?
  • What is the procedure in case of damage to my shipment?
  • Do you offer international shipping services?
  • Can shipments be transported during weekends or holidays?
  • How can I contact customer support for further assistance?
What services do we offer?

Our main business scope covers a wide range of fields, including international/domestic emergency air freight, Next Flight Out (NFO), On Board Courier (OBC), Cold Chain logistics, Live Animal transportation, Immigration/international relocation, and so on.

What is Next Flight Out?

"Next Flight Out" (NFO) is a specialized expedited air freight service that offers the fastest possible delivery for time-critical shipments.With NFO, your cargo is prioritized for immediate transportation on the next available flight to ensure swift delivery to its destination.This service is ideal for urgent or emergency shipments that require rapid delivery and time-sensitive handling. NFO provides a reliable solution for businesses or individuals with critical shipping needs who cannot afford delays in transportation.

How does pricing for Next Flight Out service compare to standard shipping options?

The cost of Next Flight Out service is typically higher than standard shipping due to the expedited nature of the delivery. Our team can provide you with a customized quote based on your specific requirements.

What are the size and weight limitations for shipments eligible for Next Flight Out?

Next Flight Out service can accommodate a wide range of shipment sizes and weights, but certain restrictions may apply. Our logistics experts can advise you on the suitable dimensions for NFO shipments.

Are there specific pickup and drop-off requirements for Next Flight Out shipments?

Our team can arrange for expedited pickup and drop-off of your NFO shipment to ensure timely processing and delivery. Special handling instructions can be accommodated based on your needs.

Can I schedule a Next Flight Out shipment in advance or is it strictly for immediate needs?

Next Flight Out service is designed for urgent and time-critical shipments, but advance scheduling can be arranged depending on flight availability and operational logistics. Contact us for more information.

How can I make changes or updates to my Next Flight Out shipment details after booking?

If you need to modify any details of your NFO shipment, such as pickup location or delivery address, please contact our customer service team promptly to make the necessary adjustments.

What is the expected delivery time for my shipment?

The delivery time for your shipment varies based on the service level chosen, typically between 24 to 48 hours for domestic shipments. We strive to meet your urgent needs promptly and efficiently.

Can I track the status of my shipment during transit?

Yes, our advanced tracking system allows you to monitor the real-time status of your shipment from pickup to delivery, ensuring transparency and visibility throughout the process.

How is the security of my cargo ensured during transport?

We prioritize the security and protection of your cargo by implementing stringent safety measures and utilizing secure handling procedures throughout the transportation journey.

What options are available for urgent shipments?

Our Next Flight Out service is tailored to accommodate urgent shipping requirements, providing expedited delivery solutions for time-sensitive cargo.

You can also choose our On Board Courier service for your urgent shipments.

How can I schedule a pickup for my cargo?

Scheduling a pickup for your shipment is simple. Just contact our logistics team with the necessary details, and we will arrange a convenient pickup time that suits your schedule.

What is the procedure in case of damage to my shipment?

In the rare event of damage, please inform us immediately so we can initiate the claims process and address the issue promptly, ensuring customer satisfaction.

Do you offer international shipping services?

Yes, we specialize in international shipping services, facilitating the seamless transportation of your cargo across borders to reach global destinations efficiently.

Can shipments be transported during weekends or holidays?

We operate round-the-clock,24/7/365,including weekends and holidays, to provide continuous shipping services and meet your logistical demands with flexibility and efficiency.

How can I contact customer support for further assistance?

Our dedicated customer support team is available via phone, email, or our online platform to address any queries or concerns promptly, ensuring a seamless customer experience and efficient problem resolution.


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