FAQs
Here, you'll find answers to the most common questions about our time-critical air logistics services. If you have any other questions or need further assistance, please don't hesitate to contact us.
ALL THE QUESTIONS
Our main business scope covers a wide range of fields, including international/domestic emergency air freight, Next Flight Out (NFO), On Board Courier (OBC), Cold Chain logistics, Live Animal transportation, Immigration/international relocation, and so on.
"Next Flight Out" (NFO) is a specialized expedited air freight service that offers the fastest possible delivery for time-critical shipments.With NFO, your cargo is prioritized for immediate transportation on the next available flight to ensure swift delivery to its destination.This service is ideal for urgent or emergency shipments that require rapid delivery and time-sensitive handling. NFO provides a reliable solution for businesses or individuals with critical shipping needs who cannot afford delays in transportation.
The cost of Next Flight Out service is typically higher than standard shipping due to the expedited nature of the delivery. Our team can provide you with a customized quote based on your specific requirements.
Next Flight Out service can accommodate a wide range of shipment sizes and weights, but certain restrictions may apply. Our logistics experts can advise you on the suitable dimensions for NFO shipments.
Our team can arrange for expedited pickup and drop-off of your NFO shipment to ensure timely processing and delivery. Special handling instructions can be accommodated based on your needs.
Next Flight Out service is designed for urgent and time-critical shipments, but advance scheduling can be arranged depending on flight availability and operational logistics. Contact us for more information.
If you need to modify any details of your NFO shipment, such as pickup location or delivery address, please contact our customer service team promptly to make the necessary adjustments.
The delivery time for your shipment varies based on the service level chosen, typically between 24 to 48 hours for domestic shipments. We strive to meet your urgent needs promptly and efficiently.
Yes, our advanced tracking system allows you to monitor the real-time status of your shipment from pickup to delivery, ensuring transparency and visibility throughout the process.
We prioritize the security and protection of your cargo by implementing stringent safety measures and utilizing secure handling procedures throughout the transportation journey.
Our Next Flight Out service is tailored to accommodate urgent shipping requirements, providing expedited delivery solutions for time-sensitive cargo.
You can also choose our On Board Courier service for your urgent shipments.
Scheduling a pickup for your shipment is simple. Just contact our logistics team with the necessary details, and we will arrange a convenient pickup time that suits your schedule.
In the rare event of damage, please inform us immediately so we can initiate the claims process and address the issue promptly, ensuring customer satisfaction.
Yes, we specialize in international shipping services, facilitating the seamless transportation of your cargo across borders to reach global destinations efficiently.
We operate round-the-clock,24/7/365,including weekends and holidays, to provide continuous shipping services and meet your logistical demands with flexibility and efficiency.
Our dedicated customer support team is available via phone, email, or our online platform to address any queries or concerns promptly, ensuring a seamless customer experience and efficient problem resolution.